To get a copy of your money transfer receipt:1.Go to the Western Union Help Center2.Select “Email Us” and then “Copy of Money Transfer Receipt” from the drop-down menu
To find your historical Western Union transfers, please submit the Transfer History Request form.
If you don’t have a receipt, Western Union can process a request to research for payment records and accept up to $30.
You may check the status of your money transfer by clicking the “Track Transfer” button on our website. You will need to enter in the sender’s name and number that was given when sending you funds: MTCN.
Banks don’t share the specific reasons for declined transfers. It could be because your credit card has a cash advance limit, or you provided incorrect account information.
Money can stay in Western Union for up to 180 days before it needs to be picked up.
Yes, you can track a Western Union money order. To do so, you’ll need to provide the money order number and the sender’s name and location.
Yes, someone else can pick up your Western Union money for you. When you send money through Western Union, you’ll be given a 10-digit Money Transfer Control Number (MTCN). You can give this number to the person who will be picking up the money on your behalf. They’ll need to show identification and provide the MTCN to collect the funds.
There could be a number of reasons why Western Union is taking so long. They may be experiencing a high volume of transactions, or they may be having trouble processing some of the payments. If you’ve been waiting for a while and haven’t received any updates from Western Union, you may want to reach out to their customer service team for more information.
Yes, you can get money back from Western Union. If you paid for your transfer with a credit or debit card, you may be able to get a refund from your card issuer. If you paid with cash, you may be able to file a claim with Western Union.
