Can You Return Makeup to Sephora?
Sephora has customer-friendly store experiences and policies and hence if you have received a gift from Sephora or if you have purchased a product that you wish to return then it is easily possible to do so. The products that are new or gently used can be returned for a full refund to your original payment method within 30 days of purchase and if you return the product within 31-60 days of purchase then you are eligible for online credit or store credit.
Online Purchase Return at Sephora.com
Sephora. com is the online website for people who cannot go to the store in person or who don’t want to do the hassle of going to the in-person store. The return policy is simple for the online store as well, you need to log in to your Sephora account and place a return request for the particular product, then you need to choose a reason for the return and then complete the request. The return is possible within 60 days of your purchase without any return shipping fee or handling charges. One can also mail the products by using Sephora’s pre-paid return feature. If the return is sent via mail then it takes at least 2 days for the return to be processed and once your return is processed then you will receive a confirmation email regarding the same. Once the product is received by Sephora within 60 days of the purchase, your refund will be initiated after product inspection, if you have paid by your credit card or debit card you will be sent a full refund on that card and if you have made the payment through PayPal then your PayPal account will receive a full refund. If the mail reaches within 61-90 days, then you will receive a full refund store credit or online credit for the product’s price.
Sephora Return Procedures
There are two ways one can initiate return for products purchased from Sephora, they are as follows :
Returns by Mail
The mail should include your personal details and filled return form that is usually attached to the order summary. It is suggested to pack the return items in the packaging it was sent in but if that is not possible then a well-padded envelope or box should be used to avoid any damages in transit. You need to print the prepaid label from Sephora’s return label link and send the mail through United States Postal Services. It usually takes two days for the return to be processed. It is important to note that certain intimate products, favorite kits, gift cards and items bought from the final sale cannot be returned by mail or in- store.
Sephora.com returns to store locations
It is possible to return the products in the store that are bought from Sephora.com but while you do so it is essential to have the order summary and the return form filled on both the sides. You should also carry your credit or debit card depending on which card you used for the payment of the items for a refund and if you have made the payment through PayPal then you need to provide your PayPal account information.
Sephora has a huge market all over the world and provides the best services both in- store experiences and virtual experiences. The availability of a large number of luxury brands in makeup and flexible return & exchange policies is what makes Sephora stand out and accessible. Third- party marketplace returns are not eligible and hence in order to be eligible for a return, refund and exchange, the purchase should be made from the Sephora stores or the official website.
Is Sephora and ULTA beauty the same?
Answer. No, Sephora and ULTA beauty are two different store chains.
Is Kylie Cosmetics available at Sephora?
Answer. No, Kylie Cosmetics is not available at Sephora yet.
Does Sephora sell celebrity-owned brands?
Answer. Yes, Sephora sells celebrity-owned brands like Rare Beauty, Fenty Beauty, Fenty Skin, etc.
How many stores does Sephora have in the US?
Answer. Sephora has approximately 500 stores all over the United States.
Does Sephora give free samples?
Answer. Sephora lets you choose a free gift sample after every order online.
Does Sephora provide a virtual try-on service?
Answer. Yes, Sephora does provide a virtual try-on service.
