It is easy to cancel your Earthlink account as all you need is to call the support representatives of Earthlink. Here are a few numbers mentioned that you could use to cancel your Earthlink account.

If you are not satisfied with the quality of Earthlink, then you can cancel your account by using any process mentioned below:

Cancel Through Phone

If you look for ways to cancel your Earthlink account, the most common way you will find is via phone call. It does not accept cancellation requests by email as is mentioned on its website. They provide two numbers for canceling your account which is as follows:

  1. If you are a residential customer then call 888 327 8454 and it works from 9 a.m. to 10 p.m. 

  2. If you are a business customer then call 844 356 5249 and it works from 9 a.m. to 11 p.m.

If you have an Earthlink standard access plan, then call 1-800-890-6356.

If you want to cancel your Earthlink hosting or business service, then call 1-800-237-0148.

If you need to cancel your Earthlink DSL service, then call 1-888-829-8466.

Cancel By Sending A Fax

If you are not getting a response from customer support or they are not picking up your phone then you can send them a fax. For this, you have to follow the steps mentioned below:

  1. Firstly, type a letter requesting cancellation in which you remember to include your ID and telephone number.

  2. Then sign the letter and fax it to 1 404 795 1034.

The first thing you should know before canceling your Earthlink account is your current contract status and then look for the cancellation section. Earthlink enables you to decide when you want to end your service but it will cancel it at the end of your billing process. However, you will not get a refund or partial credit if you do not use your internet services completely.

Furthermore, it has a policy of annual contracts which means if you decide to discontinue your service before the end of your contract then you have to compensate for the cancellation fee. So for all this firstly check your billing plan and contract before canceling your account. 

Earthlink will discontinue your service when you call. The customer service member will inquire when you want to terminate your service on Earthlink, and as per that, they will discontinue it. They will confirm the date at the end of the phone call and after that. You will also get an email confirming that your service will end on the day as per your plea.

So, always maintain your email confirmation for your records. Then, if Earthlink makes an error and continues billing you after the cancellation day, you will be able to use the email record to get your refund.

Conclusion

Earthlink is one of the enormous internet service providers in the United States that is recognized for its high security and connectivity. But if you are not convinced with its services then you can cancel it anytime. It is a simple process to cancel your Earthlink account as all you have to do is to call on the numbers provided above as per your plan. However, the major drawback of canceling your service is that you will have to pay a fee if you do not want to wait for the end of your annual contract.

  1. Does an Earthlink account come with a contract?

Ans. Yes, unfortunately, Earthlink’s internet plans come with a 12-month contract. This plan is not that much worse but it is also not the best.

  1. Who owns the Earthlink?

Ans. Previously, in March 2017, Earthlink was owned by Windstream Holdings Inc but then in early January 2019, it was acquired by Trive Capital for $330 million in cash. 

  1. Can I keep my Earthlink email address even if I cancel the service?

Ans. Yes, as per the Earthlink website, you can keep up two email addresses for $5.95. They also offer a prepaid option at $49.80 for the year to keep the two email addresses.